Terms of Service

Last Updated: [Insert Date]

Welcome to LostPosts. By accessing our website or purchasing our products or subscriptions, you agree to the following Terms of Service. Please read them carefully.

1. Overview

LostPosts provides a physical mail experience featuring curated letter series inspired by past eras. Products may be offered as one-time purchases or subscription-based deliveries.

By purchasing from LostPosts, you agree to the terms outlined below.

2. Product & Subscription Details

Depending on your selection, your purchase may include:

  • A set of printed letters (typically 2–4 per series), or
  • A recurring subscription delivering letters by mail

All letters are printed and shipped to the address provided at checkout.

Subscription plans (if selected) automatically renew unless canceled.

3. Billing & Payments

  • Subscription billing occurs on a recurring monthly basis (e.g., $12.95/month unless otherwise stated)
  • By subscribing, you authorize LostPosts to charge your payment method on file until cancellation
  • Failed payments may result in delayed or paused shipments
  • We reserve the right to update pricing with prior notice

4. Cancellations

  • You may cancel your subscription at any time through your account or by contacting support
  • Cancellations must be made before your next billing date to avoid charges for the upcoming cycle
  • No partial refunds will be issued for items already processed or shipped

5. Shipping

  • Orders are shipped via standard postal services
  • Delivery times may vary depending on location and carrier performance
  • LostPosts is not responsible for:
    • Postal delays
    • Lost or misdelivered mail
    • Incorrect addresses entered at checkout

Customers are responsible for keeping their shipping information accurate and up to date.

6. Returns & Refunds

Due to the nature of printed mail products, all sales are final.

If your order arrives damaged or is not received, please contact us within 14 days of the expected delivery date. We will review each case and may offer a replacement at our discretion.

7. Content & Intellectual Property

All letters, designs, branding, and website content are the property of LostPosts and may not be copied, reproduced, or distributed without written permission.

All letter content is part of a curated fictional archive inspired by historical time periods and narrative storytelling.

8. Limitation of Liability

LostPosts shall not be held liable for:

  • Indirect, incidental, or consequential damages
  • Delays caused by third-party shipping carriers
  • Errors resulting from incorrect customer-provided information

Our total liability shall not exceed the amount paid for the product or subscription.

9. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of those changes.

10. Contact Information

If you have any questions about these Terms, please contact us: